FAQs
Why is my order delayed?
There may be a delay due to many conditions such as weather affecting logistics. There could be a delay in clearing customs once it leaves one of our supplier's facility.
How do I cancel an order?
You can cancel your order within the first 3 days of your order.
How do I modify an order?
An order may not be modified if the modification was done before placing the order. Hope that was helpful.
How do I track an order?
You may track your order with the tracking number that will be provided once your item(s) have been shipped.
How do I get a refund?
RETURNS
I. Returns Policy
1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 7 days. 2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s underwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe-care.3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.
II. Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn 2.The product must include the original tags, user manual, warranty cards, freebies and accessories. 3.The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis-priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.